Returns Policy

We want every customer to be happy with their purchase. This policy explains your rights and how returns are handled.

Online Orders

If you purchase online you may cancel your order within 14 days of receiving your goods in accordance with UK Consumer Contracts Regulations.

Returned goods must:

Customers are responsible for return postage unless the item is faulty or supplied incorrectly.

Refunds will be processed once the returned goods have been inspected.

Items purchased in-store are not covered by distance selling regulations.

Unless goods are faulty, we do not offer refunds for unwanted in-store purchases.

Unused items may be accepted for:

within 28 days of purchase at our discretion and with proof of purchase.

Every bicycle is fully assembled and inspected before collection or dispatch.

Please ensure you have selected the correct:

before ordering.

If a bicycle has been ridden outdoors or shows signs of use, any refund may be reduced to reflect the diminished value where permitted by law.

Special-order, customised or customer-requested products cannot normally be cancelled or returned unless faulty or required by law.

If an item develops a fault, please contact us as soon as possible.

Where appropriate we will:

in accordance with your statutory consumer rights.

Manufacturer warranties remain separate from this returns policy.

Warranty claims are assessed according to each manufacturer's warranty process.

Warranty does not cover:

The following items cannot normally be returned unless faulty:

Approved refunds are usually processed within 5–10 working days using the original payment method.

If you have any questions regarding returns, refunds or exchanges, please contact Stretton Bikes before returning any goods.